Home » Dealers & Repair Facilities » Dealership Frequently Asked Questions

Dealership Frequently Asked Questions

Is there a fee to sign up?

No, we do not charge fees for sign up or supplies.

Is there a minimum quota we must sell each month to continue offering your product?

We do not have a minimum quota. You can sell 1 a month or 50, and we will not drop you.

Why should I switch to your warranties over the company I’ve been selling?

We pride ourselves on our motto of Service, Integrity and Trust. In doing so, our outstanding customer service sets us apart from other providers. We have in-house claims administration with 24/7 claims assistance. Anytime, anywhere, we are always here! Your customers are not contacting a call center for claims, they are put in touch with our staff directly. Also, warranties are available on units dating back to 1995 and on units with up to 150,000 miles.

What if I don’t have the staff to sell warranties?

We don’t want you to lose out on the tremendous profit opportunities available. Which is why we developed our online underwriting system. Quoting a customer takes only a matter of minutes. If you still don’t have the time, we can assist your dealership with the sale. Contact us for more details.

Do you offer Ancillary products?

Yes, we offer GAP, Tire & Wheel, Paint & Fab and RV Tech Support.

Learn more about the services we provide. Watch Our Services video.

Do you offer a No Charge Back program for cancellations?

Yes, we do have a no charge back program available; please contact us for details and pricing.

How are claims paid?

Claims are paid by check (weekly), credit card (immediately) or ACH (1-2 days) to either the customer or repair facility.

How long does it take to file a claim?

Claims are typically handled in two calls or less. Watch our video to learn more about how to file a claim.

Do you offer in-house financing?

Yes, we do have an in-house financing plan, with no credit checks or fees to the customer. Please contact us for more details and to sign up for this plan.

Do you offer any dealer incentives?

Yes, we offer a Gift Card Incentive Program and Dealer Profit Sharing. We also offer various contests at different times to which you can win free trips, misc. items for the dealership, USWC Swag items, etc.

Do you have Roadside Assistance?

Yes, roadside assistance is included as a benefit with every contract you sell.

What happens to the warranty if a customer wants to sell their RV?

They can either transfer the policy to the new owners, if a private sale or they can cancel the policy and get back a refund based on the used portion of the policy (state laws vary for cancellations, see the service contract for complete details).

How are you rated with the Better Business Bureau?

Our company is rated A+ (Excellent) with the Better Business Bureau.

What types of vehicles can be covered under the Infinity Plan?
The Infinity Plan is available on any NEW recreational vehicle including motorhomes, conversion vans, travel trailers, fifth-wheels, folding campers, slide-in campers, live-in horse trailers, toy haulers and park models.
What types of vehicles can be covered under the Infinity Plan?
The Infinity Plan is available on any NEW recreational vehicle including motorhomes, conversion vans, travel trailers, fifth-wheels, folding campers, slide-in campers, live-in horse trailers, toy haulers and park models.
What is the Infinity Plan?
The Infinity Plan is a timeless plan with no expiration date and no expiration mileage for as long as the customer owns the vehicle. There are no gimmicks. They only need to follow the maintenance outlined in the contract and provide it to us when requested, along with providing us with proof of ownership.
What is the Infinity Plan?
The Infinity Plan is a timeless plan with no expiration date and no expiration mileage for as long as the customer owns the vehicle. There are no gimmicks. They only need to follow the maintenance outlined in the contract and provide it to us when requested, along with providing us with proof of ownership.
How does a customer supply you with proof of ownership?
They will receive a notice in the mail after the policy has been in effect for 5 years and every two years thereafter asking them to provide proof of ownership. We will require a current copy of the vehicle title. This can be submitted to us by mail or email.
How does a customer supply you with proof of ownership?
They will receive a notice in the mail after the policy has been in effect for 5 years and every two years thereafter asking them to provide proof of ownership. We will require a current copy of the vehicle title. This can be submitted to us by mail or email.
What maintenance is required and when do customers submit those records?
The customer must properly service and maintain the vehicle in accordance with all the manufacturers’ written instructions pertaining to their vehicle. Maintenance records may be requested in the event of a claim. If maintenance records are requested and not supplied to us, it will result in conclusive determination that the vehicle has not been properly maintained and the policy will be cancelled.
What maintenance is required and when do customers submit those records?
The customer must properly service and maintain the vehicle in accordance with all the manufacturers’ written instructions pertaining to their vehicle. Maintenance records may be requested in the event of a claim. If maintenance records are requested and not supplied to us, it will result in conclusive determination that the vehicle has not been properly maintained and the policy will be cancelled.
What is covered under the Infinity Plan?
The Infinity Plan provides coverage for virtually all factory approved and factory or dealer installed electrical, electronic, hydraulic and/or mechanical parts essential to the operation of your vehicle. In addition, the Infinity Plan includes coverage for Consequential Damage, Enhanced Service Calls and Enhanced Wheel and Tire as outlined in the service contract.
What is covered under the Infinity Plan?
The Infinity Plan provides coverage for virtually all factory approved and factory or dealer installed electrical, electronic, hydraulic and/or mechanical parts essential to the operation of your vehicle. In addition, the Infinity Plan includes coverage for Consequential Damage, Enhanced Service Calls and Enhanced Wheel and Tire as outlined in the service contract.
Can an Infinity Plan be cancelled?
The Infinity Plan can be cancelled within the first 10 years of coverage. After 10 years, the policy may not be cancelled. See the service contract for state specific details.
Can an Infinity Plan be cancelled?
The Infinity Plan can be cancelled within the first 10 years of coverage. After 10 years, the policy may not be cancelled. See the service contract for state specific details.
Can a customer transfer the Infinity Plan if they sell their vehicle?
The Infinity Plan cannot be transferred. It remains with the customer for as long as they own the vehicle. If they sell their vehicle, they may cancel the plan as long as it has not been in force for more than 10 years.
Can a customer transfer the Infinity Plan if they sell their vehicle?
The Infinity Plan cannot be transferred. It remains with the customer for as long as they own the vehicle. If they sell their vehicle, they may cancel the plan as long as it has not been in force for more than 10 years.
How do customers file a claim?
Our claims adjusters are available 24/7. To file a claim, they need to contact our office at (800) 233-9878 prior to repairs being made or submit a claim request by clicking the following link: https://www.uswceagle.com/file-claim/. Remember, prior authorization is required before repairs are started.
How do customers file a claim?

Our claims adjusters are available 24/7. To file a claim, they need to contact our office at (800) 377-3269 prior to repairs being made or submit a claim request by clicking the following link: https://www.eagleesp.com/file-claim/. Remember, prior authorization is required before repairs are started.

Does the customer need to return to the selling dealer for repairs?
Because our customers travel in their vehicles, we do not require them to return to you for repairs. However, if they do return to you, they will receive a reduction in their deductible.
Does the customer need to return to the selling dealer for repairs?
Because our customers travel in their vehicles, we do not require them to return to you for repairs. However, if they do return to you, they will receive a reduction in their deductible (not available in Florida).

Still Have Questions?

We’re here to help.

 

Customer Service Is Our Top Priority

Every USWC staff member has the training, experience, knowledge and commitment to excellence to ensure your questions and requests will be handled in a highly professional manner.

United States Warranty Corporation

6150 Parkland Blvd, Suite 200
Mayfield Heights, OH 44124

Pin It on Pinterest