Authorization must be obtained from us before repair work is commenced.
In the event of a breakdown, contact us immediately to report and discuss the claim prior to commencing the repairs in order for us to do a preliminary evaluation of our liability.
To report a claim, call 800-233-9878 or submit through our website under the CLAIMS TAB above.
It is your responsibility to authorize the repair facility to diagnose the problem and to contact us to provide the diagnosis and an estimate of the parts and labor. We will evaluate the claim and upon our acceptance of liability we will issue an authorization number and confirm the repair cost.
Upon completion of the repair, we review the service performed with the repair facility and make certain that you are satisfied before signing the work order approving us to pay the repair cost.